We're Here to Help
Contact Crown Bar Vape
Email-based US support, Monday–Friday, 9 AM–6 PM Pacific. We typically reply within one business day.
Customer Service
For orders, returns, warranty claims, and general questions:
Reply window: 1 business day (Mon–Fri 9 AM–6 PM PT)
Warehouse & Returns
Shipping & returns are handled out of our California warehouse. Please email service@crownbarvape.com first for an RMA before sending a return.
11155 Arrow Rt., Suite C
Rancho Cucamonga, CA 91730
United States
Defective Device?
Within 14 days of delivery, email a photo of the device base + your order number to:
Subject line: "Defective Unit — Order #XXXX"
Before You Email
A lot of common questions are answered on our FAQs page or Help Center — checking those first often gets you a faster answer than the email queue:
- Shipping policy — delivery windows, restricted states, free shipping threshold
- Refund & returns policy — return window, RMA process, refund timing
- FAQs — device modes, flavors, authenticity, nicotine strength
- Help Center — troubleshooting an unresponsive device
When emailing about an order, always include your order number (sent in your confirmation email) — it speeds up our reply by a full business day.