Shipping Policy — Crown Bar Vape

All Crown Bar Vape orders ship from our Rancho Cucamonga, CA warehouse. Orders placed before 2 PM PST on business days are processed and shipped the same day. This page covers processing times, shipping methods, delivery estimates, tracking, and restrictions.

Shipping Overview

Order Processing

Orders placed before 2 PM PST on business days ship the same day. Orders placed after the cutoff or on weekends/holidays are processed on the next business day. During peak periods (holidays, new product launches), processing may take up to 2 business days.

Once shipped, you will receive an email with a tracking number. Allow up to 24 hours for the first carrier scan to appear in the tracking system — this is standard for USPS Priority Mail / UPS Ground.

Shipping Rates

Shipping rates are calculated by weight. The Crown Bar Ultra 25K is a lightweight device — most single-item orders fall under standard flat-rate pricing. View the Crown Bar Ultra 25K product page for details.

Delivery Estimates by Region

All orders ship from Rancho Cucamonga, CA via USPS Priority Mail / UPS Ground. Estimated delivery times after the order ships:

Order Tracking

Every order includes tracking. Here is how it works:

• Tracking email — Sent automatically once the order ships. Check your inbox and spam/junk folders.
• First scan delay — Tracking links may take up to 24 hours after shipment to show the first carrier scan. This is normal.
• Track online — Use the tracking number on the carrier's website (USPS.com or the carrier's tracking page).
• No updates after 5 days? — Contact [email protected] with the order number for assistance.

Age Verification (21+)

Federal and state law require age verification for all nicotine product purchases. Crown Bar Vape uses an automated age verification system at checkout:

• Most customers are verified automatically using the name, address, and date of birth provided at checkout.
• If automatic verification fails, you will be contacted via email to provide a photo of a valid government-issued ID.
• Orders cannot ship until age verification is completed. Unverified orders may be cancelled after 7 days.

Shipping Restrictions

Crown Bar Vape currently ships within the United States only. The following restrictions apply:

• No international shipping — Orders cannot be shipped outside the US at this time.
• P.O. Boxes — Delivery to P.O. Boxes may be limited depending on the carrier. A physical street address is recommended.
• APO/FPO addresses — Military addresses may not be serviceable by all carriers. Contact support before ordering.
• State restrictions — Some US states restrict shipping of nicotine products. If an order cannot be fulfilled due to state regulations, you will be notified and refunded in full.

Damaged, Lost, or Missing Packages

• Damaged in transit — Contact [email protected] within 48 hours with photos. We will send a replacement or issue a refund. See the Refund & Returns Policy.
• Lost packages — If tracking shows "delivered" but the package was not received, check with neighbors and the local post office first. Then contact support with the order number.
• Wrong item received — Contact support within 48 hours with a photo. A correct replacement will be shipped at no additional cost.

Order Changes & Cancellation

Since most orders ship within 24 hours, changes or cancellations must be requested quickly:

• Before shipment — Email [email protected] with the order number. If the order has not shipped, it can be modified or cancelled for a full refund.
• After shipment — Orders already shipped cannot be cancelled. The standard return process applies after delivery. See the Refund & Returns Policy.

Contact Us About Shipping